Shipping Information
Shipping Policy
At Evelor, we are committed to delivering your jewelry safely and promptly. Below you will find all the information you need regarding our shipping options, processing times, and delivery estimates.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an email confirmation once your order has been dispatched, along with your tracking information.
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–8 Business Days | Calculated at checkout |
| Expedited Shipping | 2–4 Business Days | Calculated at checkout |
| Express Shipping | 1–2 Business Days | Calculated at checkout |
Free standard shipping may be available on qualifying orders. Any applicable free shipping promotions will be displayed at checkout.
International Shipping
We currently ship to select international destinations. International delivery times and rates vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your shipment directly on the carrier's website. Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.
Shipping Restrictions
We are unable to ship to P.O. Boxes for certain shipping methods. Please ensure your delivery address is complete and accurate. Evelor is not responsible for delays or non-delivery resulting from incorrect address information provided at checkout.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@evelor.store or call us at (804) 564-5361. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions, please reach out to our support team:
- Email: support@evelor.store
- Phone: (804) 564-5361
- Hours: Monday – Friday, 9:00 AM – 6:00 PM EST