• Returns & Exchanges

Returns & Exchanges

Returns & Exchanges Policy

At Evelor, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to make it right. Please review our returns and exchanges policy below.

Return Eligibility

We accept returns on eligible items within 30 days of the delivery date, provided the following conditions are met:

  • The item is in its original, unworn condition
  • All original packaging, tags, and documentation are included
  • The item has not been resized, altered, or damaged after delivery
  • Proof of purchase (order number or receipt) is provided

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized, engraved, or personalized jewelry
  • Items marked as final sale
  • Gift cards
  • Items showing signs of wear, damage, or alteration

How to Initiate a Return

  1. Contact Us: Email our support team at support@evelor.store with your order number and reason for return within 30 days of delivery.
  2. Receive Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with return instructions.
  3. Ship the Item: Securely package the item and ship it to the address provided. We recommend using a trackable shipping method, as Evelor is not responsible for items lost in transit.
  4. Refund Processing: Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.

Exchanges

If you would like to exchange an item for a different size or style, please contact us at support@evelor.store. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a store credit or full refund.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or an error on our part, in which case we will provide a prepaid return label.

Refund Timeline

Refunds are processed within 5–7 business days of receiving the returned item. Please allow an additional 3–5 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

Contact Us

For any questions about returns or exchanges, please reach out to us: